Clinical Customer Service Advisor

Clinical Customer Service Advisor

Are you passionate about making a difference in healthcare and enjoy building strong customer relationships? This is your chance to join a cutting-edge company as a Clinical Customer Service Advisor, where your skills and dedication will truly impact lives. You will play a vital role supporting clients and ensuring smooth communication with orders, all within a supportive and forward-thinking environment.

Clinical Customer Service Advisor Responsibilities

This position will involve, but will be limited to:

• Acting as the primary contact for customers, providing expert support and guidance to ensure their needs are met efficiently and professionally.
• Managing customer enquiries promptly, accurately, and with a proactive approach, helping to build trust and loyalty.
• Coordinating orders and liaising with laboratories to track testing progress, supporting the overall operational flow.
• Maintaining detailed records using Excel and other systems, ensuring data accuracy and compliance with quality standards.
• Assisting with the onboarding of new clients and providing ongoing support to foster long-term relationships.
• Collaborating with internal teams to ensure customer satisfaction and continuous service improvements.
• Supporting the implementation and optimisation of order management systems to streamline processes.

Clinical Customer Service Advisor Rewards

• A competitive salary up to £32,000, with eligibility for an annual target bonus of up to 5%.
• 25 days of holiday plus an extra day for your birthday, plus bank holidays.
• Hybrid working arrangement with a minimum of 3 days on-site.
• A comprehensive benefits package, including private medical insurance, a health & wellbeing app, life assurance, and group income protection.
• Enhanced pension scheme with a total contribution of 8%.
• Free parking
• Supportive team environment dedicated to your professional development and well-being.

The Company

Our client is a leading global scientific organisation committed to transforming healthcare.

Clinical Customer Service Advisor Experience Essentials

• Extensive experience in a customer-facing, consultative role within a clinical or healthcare setting.
• Life sciences degree or similar scientific qualification is highly advantageous.
• Proficient with Excel and PowerPoint; experience with order management systems is a plus.
• Flexible, highly organised, and comfortable working independently.
• Positive, proactive approach and excellent communication skills.

Location

Based in Oxford, the role offers a hybrid working model. The position involves a minimum of three days on site, with easy access via public transport and free parking.

Action

If you would like to find out more about this excellent opportunity, then please apply online today! We will review and respond to all applications.

Allen Associates is a leading recruitment company in Oxfordshire recruiting for Marketing, Finance, Human Resources and PA/Administrative roles. Allen Associates operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on current vacancies please visit www.allen-associates.co.uk and follow us on Twitter, LinkedIn and Facebook. For our latest vacancies follow our Jobs on Twitter