Temporary Customer Service Administrator

Are you passionate about delivering excellent customer service and working in a supportive team environment? Do you have proven experience in a commercial customer service administration capacity?

This is a great opportunity to join a renowned company during a busy seasonal period. You will play a key role in supporting customers, responding to queries and tickets, handling payments, answering the telephone, and ensuring their experience is seamless and positive.

Please note, this is a full-time, temporary position paid on a weekly PAYE basis and will require an immediate start; lengthy notice periods cannot be accommodated.

Temporary Customer Service Administrator Responsibilities

This position will involve, but will not be limited to:

• Monitoring customer orders across multiple systems to ensure timely fulfilment.
• Responding promptly and helpfully to customer tickets via Salesforce, email, and phone.
• Processing consumer warranties accurately and efficiently.
• Collaborating with Ecommerce, Finance, Warehousing and Logistics teams to resolve customer issues.
• Maintaining detailed, clear records of customer interactions.
• Achieving and maintaining KPIs related to response times and resolution quality.
• Assisting with other administrative tasks as required to support the team.

Temporary Customer Service Administrator Rewards

• 37.5 hours per week, generally 9am to 5pm, with an unpaid lunch break.
• Gain experience with a well-respected, international brand.
• Opportunity to work in a tranquil, rural office setting with ample parking and proximity to local bus services.
• The office environment is welcoming and dog-friendly.

The Company
Our client is a prominent brand with a great reputation.

Temporary Customer Service Administrator Experience Essentials

• Proven ability to deliver high-quality customer service, particularly under pressure - demonstrated by experience in a similar position.
• Strong verbal and written communication skills in English.
• Excellent organisational and prioritisation skills.
• Confident user of MS Office, with experience of Salesforce and SAP.
• IT-savvy, with the ability to adapt quickly to new systems.
• Calm, Meticulous, and helpful approach to record-keeping and problem-solving.
• Positive team attitude and proactive mindset.
• Experience in high-volume, quality-led, environments.

Location
Based in a rural area with good parking facilities. 

Action
If you would like to explore this excellent opportunity, then please apply online today. 

Allen Associates is a leading recruitment company in Oxfordshire recruiting for Marketing, Finance, Human Resources and PA/Administrative roles. Allen Associates operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on current vacancies please visit www.allen-associates.co.uk and follow us on LinkedIn.